Terms and Conditions of Sale and Use of Web site

Please read these conditions carefully before using the Curtis & Dyer web site. By using this web site, You signify Your agreement to be bound by these conditions.

Definitions

Customers or visitors to this web site are referred to as “You” or “Your”. Curtis & Dyer are referred to as “Us” or “We”.

1. Security & Order Confirmation

If You pay by credit or debit card, Your details are handled by Sage Pay on a secure server using the highest available levels of encryption. While it is impossible for any web site to be completely impregnable to fraud, Our system of a secure server and encryption offers a excellent level of security that You can be confident with.

When You place an order to purchase a product We will send You an e-mail confirming receipt of Your order and containing the details of Your order including transaction and order reference numbers. Your order represents an offer to Us to purchase a product which is accepted by Us when We process payment for your order. When We accept Your order, We will send a Despatch Confirmation E-mail. If You have incorrectly entered Your email address Your confirmation and despatch email will fail. So long as payment has been processed successfully this will in no way affect Your order. Failure by Us to send a receipt confirmation email or despatch confirmation email in no way invalidates Your offer or Our acceptance of your offer.

2. Post & Packaging

Please see the "Information" section of the website for details on P&P costs and the services used to ship your order. Full and valid postcodes are required for every order. We will not send any orders without a valid postcode. If You provide an incorrect address, including the postcode, We do not accept any responsibility for a failure of an order to arrive. Orders may take up to 21 days to be dispatched if the order contains a shirt, 7 days otherwise.

3. Damage & Tracking Parcels

In the event that Your products are damaged in transit please contact Us within 48 hours of receipt. If products sent are not delivered please contact Us for details of the tracking and tracing procedure. If orders are considered by Us to be lost in transit after a reasonable period time has elapsed we shall at Our discretion either refund or resend the order.

4. Contact Details

If you have any queries relating to any aspect of our products, web site or services please contact Us at helpdesk@curtisanddyer.co.uk. Our office address is 8/61-63 Hopton Road, London SW16 2EL.

5. Prices & Product Details

All prices quoted are in Pounds Sterling, and charges made to your payment card will be made in Pounds Sterling. We endeavour to ensure that the information shown on the web site is as accurate as possible. We cannot be held responsible for typographical errors on this site, including but not limited to those regarding price. We reserve the right to make changes to Our web site including prices, products and terms and conditions without any notice being given.

All products and services are subject to availability and may be withdrawn from sale at any time. If for any reason goods ordered are not available You may be offered an alternative. This alternative will be offered by email. We will never ship an alternative product without obtaining authorisation beforehand. We reserve the right to partially ship Your order if necessary; in this case, You will be informed via email beforehand with details of the shipments.

Gift vouchers are now available from Curtis & Dyer, and can be used in part or full payment of an order. Each voucher may only be used once. Gift vouchers are not redeemable for cash, and no change can be given although if a large amount of a voucher is unused after an order then a voucher code of a smaller denomination may be offered. Gift vouchers are valid for a period of 9 months from the date of purchase.

6. Returns Policy - our guarantee

We will offer a full refund or exchange in the event that any product we sell to you is faulty, or differs in any way from your order specifications. In this case, please return the items within 28 days of receipt, washed or unwashed, for the choice of a full refund or exchange.

Please note that if incorrect measurements are supplied to us, we are unable to offer a full refund or exchange as our shirts are tailor-made to order; however, we will undertake to alter the shirt if this is possible.

If you would like to make a return, please contact us at helpdesk@curtisanddyer.co.uk stating the reason for the return. We will then contact you and make arrangements for the return and refund. For your protection, please use a recorded postal service for all returns.

7. Title

The title for goods supplied remains with Us until full payment has been received.

8. Cookies

A cookie is a text-only string of information that a web site transfers to the cookie file of the browser on your computer's hard disk so that the web site can remember who You are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

Using this technology does not mean that We automatically know any information about You. A cookie can't read data off Your hard disk or read cookie files created by other sites.

Only session cookies are used on this web site. Session cookies are temporary cookies that remain in the cookie file of Your browser until you leave the site. They are then automatically deleted. They allow You to carry information across pages of our site and avoid having to re-enter information. They also allow You to maintain a shopping basket and within registration allow you to access stored information. Note that to use this web site, Your browser must accept cookies.

Most Web browsers automatically accept cookies, but You can usually change your browser to prevent that. Please consult the help files of Your browser to find out more about this option.

9. Privacy Statement and Protection of your Data

The contact information you give us will never be divulged to any third party, except companies or individuals we use to fulfill orders (e.g. delivery of orders, processing of credit card payments).

We will use Your email address to keep you informed of the order delivery and to provide notification of orders and queries, and Your name and delivery address to deliver the products You have ordered. With your permission, we will use Your email address to send You our newsletter, detailing special offers and additions to our range. You can specify whether or not you want to receive this newsletter by logging in to the "My Account" section of the web site and checking the option "Receive Newsletter" under the "View/Edit your personal details" section.

Your credit card billing address details and name will be used to verify your identity during the payment process. We may use Your telephone number(s) to contact you if there is an urgent problem with your order, however We will not use this information for marketing purposes.

When You enter a promotional feature, We may ask for your name, address and e-mail address so We can administer the contest and notify winners. We monitor customer traffic patterns and site usage to help us develop the design and layout of the store.

When You order Our products using your credit card, You will be taken to a secure server, hosted by Sage Pay, which is a large UK-based secure credit card processing service provider, in order to give you the greatest degree of security possible. Please note that We keep no records of Your credit card details on our servers (except billing address); again, to ensure Your security.

10. Data Protection Act 1998

We are not required to register under the Act (see “Core Business” exemption), however, We are required to follow eight guiding principles laid down by the Act. These are: Fairly and lawfully processed; Processed for limited purposes; Adequate, relevant and not excessive; Accurate and up-to-date; Not kept for longer than is necessary; Processed in line with the data subject’s rights; Secure; and Not transferred to a country outside the European Economic Area (EEA), unless that country ensures the protection of the rights of the individual to whom the data relate.

11. Your Account

If You use the web site, You are responsible for maintaining the confidentiality of Your account and password and for restricting access to Your computer to prevent unauthorised access to Your account. You agree to accept responsibility for all activities that occur under Your account or password.

You should take all necessary steps to ensure that the password is kept confidential and secure and should inform Us immediately if You have any reason to believe that Your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

12. Access to Our Web site

We will do Our utmost to ensure that availability of the web site will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Your access to the web site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

13. Licence for Web site Access

We grant You a limited licence to access and make personal use of this web site, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent from Us. This licence does not include any resale or commercial use of this web site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this web site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This web site or any portion of this web site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without Our express written consent. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of Our web site as long as the link does not portray Us, Our products or services in a false, misleading, derogatory, or otherwise offensive matter.

14. Your Conduct

You must not use the web site in any way that causes, or is likely to cause, the web site or access to it to be interrupted, damaged or impaired in any way. You must use the web site for lawful purposes only and must not use the web site for any of the following: Fraudulent purposes, or in connection with a criminal offence or other unlawful activity; To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; In breach of copyright, trademark, confidence, privacy or any other right; Is otherwise injurious to third parties; Objectionable; Which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"; or Causes annoyance, inconvenience or needless anxiety.

15. Copyright

All content included on the web site, such as text, graphics, logos, button icons, and images belong to Us, and are protected by United Kingdom and international copyright laws.

16. Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with Our obligations under these conditions if the delay or failure arises from any cause which is beyond Our reasonable control. This condition does not affect Your statutory rights.

17. Waiver

If You breach these conditions and We take no action, We will still be entitled to use Our rights and remedies in any other situation where You breach these conditions.

18. Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales.

19. Statutory Rights

These conditions in no way affect Your statutory rights.

20. Limitation of Liability

To the extent that We are lawfully able to do so, in no event will We be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of or inability to use, this web site or any information contained in it or arising out of the services we provide, including loss of profit and the like, whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages.

Nothing in these Terms and Conditions shall exclude or limit Our liability for death or personal injury caused by negligence or for fraudulent misrepresentation.