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Customer Information Please scroll down the page or click on a link below to view our customer information section. About Curtis & Dyer Curtis & Dyer was established in 2005 in London to give customers the opportunity to buy bespoke men's shirts at a reasonable price, without compromising on quality or available options. The need for affordable bespoke men's shirts became apparent when we looked at how difficult it was to find a shirt that fitted well off the peg, regardless of one's body shape and size. In addition, making each shirt to a customer's exact orders gives us the opportunity to be able to offer a choice of fabric, collar and single and double cuff designs so that you can design your perfect shirt. We are able to offer our shirts at such reasonable prices due to our principle of selling direct to you, the customer, and cutting overheads by retailing our products using this web site. In addition, because we control the whole manufacturing and retailing process, we are able to ensure very high quality standards while being able to keep down prices. Curtis & Dyer are based in London, and through our shirtmakers we have decades of experience of fine shirting materials and the tailoring techniques for bringing the best out of them. We use only fine, high count pure cotton fabrics to make our Jermyn Street quality shirts, and offer a wide range of collar, cuff and fitting options. Please click here to view more information about our bespoke men's shirts. To contact us with any questions or queries you may have, please email us at helpdesk@curtisanddyer.co.uk. We promise to reply to any email queries within 24 hours, including at weekends. Our telephone number is 0845 658 8755. Lines are open 8:30am-6pm Mondays to Fridays, and 9am-1pm on Saturdays. Our office address is: Please use the shirt designer part of the web site to create your own shirt, and then check out through the shopping basket area once you have finished creating your order. When you order our products using your credit card, you will be taken to a secure server, hosted by Protx, which is a large UK-based secure credit card processing service provider, in order to give you the greatest degree of security possible. We accept the following cards:
When you are entering your payment details, you may be given the option to register with either MasterCard SecureCode or Verified by Visa (depending on which type of card you have), or to sign into these services if you have already registered.
Both systems protect your existing credit card with a secret password that you create. Your password is registered with your card-issuing bank and you can then use the same password whenever you use that card to pay for goods with us or with any other websites which offer this service. All bespoke shirts from our Classic range cost £49.99 [?], and those from our Premium range cost £62.99 [?]. Please note that your card will be charged in Pounds Sterling. After you have ordered, you will receive a confirmation email delivered to the address you give us during the ordering process. If you place an order with us and the measurement details appear unlikely, we will contact you to confirm that the measurements details are correct. If you intend to order a large number of shirts (greater than three) we would recommend that you start off by ordering one shirt and ensuring the fit is absolutely perfect before ordering the rest. If you need any help with measurements, please don't hesitate to contact us at helpdesk@curtisanddyer.co.uk. Gift Vouchers Gift vouchers are now available from Curtis & Dyer, and can be used in part or full payment of an order. Each voucher may only be used once. Gift vouchers are not redeemable for cash, and no cash change can be given although if an amount (greater than that of the smallest denomination gift voucher) of a voucher is unused after an order then a voucher code of a smaller denomination will be offered. Gift vouchers are valid for a period of 9 months from the date of purchase. Cancelling orders If you decide to cancel your order, please inform us as soon as possible as we are unable to cancel orders for which we have already undertaken work. A one-off postage and packing charge applies to each order. The table below details the countries we currently ship to, the postage and packing costs, and the service used to ship your order.
Your order will be dispatched within 2-3 weeks, if the order contains a shirt. Other orders will be dispatched within 7 days. We will endeavour to ship each order as a complete package; however, there may very rarely be circumstances where parts of the order are shipped separately (for example very large orders). Returns and refunds - our guarantee We will offer a full refund or exchange in the event that any product we sell to you is faulty, or differs in any way from your order specifications. In this case, please return the items within 3 calendar months of receipt, washed or unwashed, for the choice of a full refund or exchange. Please note that if incorrect measurements are supplied to us, we are unable to offer a full refund or exchange as our shirts are tailor-made to order; however, we will undertake to alter the shirt if this is possible. If you would like to make a return, please contact us at helpdesk@curtisanddyer.co.uk stating the reason for the return. We will then contact you and make arrangements for the return and/or refund. For your protection, please use a recorded postal service for all returns. Here follows a list of other companies we would recommend if you have specialised shirt requirements. The Vintage Shirt Company - The Vintage Shirt Company supplies shirts for use in period costume dramas. All the stock is adapted from original garments to ensure an authentic period look. Close attention has been paid to the detailing and standard of finish which means they can confidently be used in film work. At Curtis & Dyer we are committed to protecting your privacy and security. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Your credit card details When you order our products using your credit card, you will be taken to a secure server, hosted by Protx, which is a large UK-based secure credit card processing service provider, in order to give you the greatest degree of security possible. Please note that we keep no records of your credit card details on our servers (except billing address); again, to ensure your security. Protection of your data The contact information you give us will never be divulged to any third party, except companies or individuals we use to to fulfill orders (e.g. delivery of orders, processing of credit card payments). We will use your email address to keep you informed of the order delivery and to provide notification of orders and queries, and your name and delivery address to deliver the products you have ordered. With your permission, we will use your email address to send you our newsletter, detailing special offers and additions to our range. You can specify whether or not you want to receive this newsletter by logging in to the "My Account" section of the web site and checking the option "Receive Newsletter" under the "View/Edit your personal details" section. Your credit card billing address details and name will be used to verify your identity during the payment process. We may use your telephone number(s) to contact you if there is an urgent problem with your order, however we will not use this information for marketing purposes. When you enter a promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners. We monitor customer traffic patterns and site usage to help us develop the design and layout of the store. Cookies A cookie is a text-only string of information that a web site transfers to the cookie file of the browser on your computer's hard disk so that the web site can remember who you are.
A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Only session cookies are used on this web site. Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the site. They are then automatically deleted. They allow you to carry information across pages of our site and avoid having to re-enter information. They also allow you to maintain a shopping basket and within registration allow you to access stored information. Note that to use this web site, your browser must accept cookies. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Please consult the help files of your browser to find out more about this option. |
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